Last Updated: 02-Sep-2025

1. INTRODUCTION Welcome to Rafsan Telecom! These are the terms and conditions governing your access to and use of the website rafsantelecom.com and its related services. By accessing or using the site, you hereby accept these terms and conditions and agree to comply with them. If you do not agree to be bound by these terms, please do not access, register with, or use this site. This site is owned and operated by Rafsan Telecom.

We reserve the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the site. Please check these Terms and Conditions regularly for updates. Your continued use of the site constitutes your acceptance of the revised terms.

2. CONDITIONS OF USE

A. YOUR ACCOUNT To access certain services, you may be required to create an account with us. You are responsible for maintaining the confidentiality of your username, password, and other personal information. You agree to accept full responsibility for all activities that occur under your account. If you believe the security of your account has been compromised, you must notify us immediately. Please ensure that the details you provide are correct and complete at all times.

B. PRIVACY All personal information provided by you on our site will be treated with strict confidentiality in accordance with our Privacy Policy. Please review our Privacy Policy, which is an integral part of these Terms and Conditions.

C. USE OF THE SITE AND LICENSE You must be at least 18 years of age to use this site or must be accessing it under the supervision of a parent or legal guardian. We grant you a limited, non-transferable, and revocable license to use this site for the purpose of personal shopping. Commercial use or use on behalf of any third party is strictly prohibited. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted without notice to you.

D. YOUR CONDUCT AND PROHIBITED ACTIVITIES You agree to use this website only for lawful purposes. The following activities are strictly prohibited:

• Engaging in any fraudulent or criminal activity.

• Sending, using, or promoting any material that is illegal, offensive, racist, defamatory, or harassing.

• Infringing upon the intellectual property, trademark, or privacy of others.

• Distributing software viruses, political campaigning, spam, or chain letters.

• Interfering with the normal operation of the website or attempting to compromise its security.

E. YOUR SUBMISSIONS (REVIEWS, COMMENTS) Anything you submit to the site, including questions, reviews, comments, and suggestions ("Submissions"), will become our sole and exclusive property. You shall not use a false e-mail address or pretend to be someone other than yourself. We reserve the right, but are not obligated, to remove or edit any Submissions without giving any reason.

F. TRADEMARKS AND COPYRIGHTS All content included on the site, such as text, graphics, logos, images, audio clips, software, and their arrangement, is the property of Rafsan Telecom and is protected by the copyright laws of Bangladesh. No part of this site may be copied, reproduced, or used for any other commercial purpose without our express written consent.

3. CONDITIONS OF SALE

A. THE CONTRACT When you place an order, you are making a legal offer to purchase the product. Your order is considered accepted, and a contract is formed between you and us, only when the product is dispatched to your address.

B. PRICING, AVAILABILITY, AND ORDER PROCESSING

• All prices are listed in Bangladeshi Taka (BDT) and are inclusive of VAT.

• We strive to provide accurate product and pricing information. However, if an error occurs and an item is mispriced, we reserve the right to refuse or cancel the order and will notify you accordingly.

• Product availability is subject to stock. If an item is out of stock, we will inform you via e-mail or SMS.

• To avoid any fraudulent activity, we reserve the right to validate additional information, such as your address or phone number, before accepting an order.

C. RETURNS AND REFUNDS For product returns or refunds, please review our Return Policy page.

D. TAXES You are responsible for the payment of all fees, costs, and charges associated with your purchase, including any and all applicable taxes.

4. GENERAL CONDITIONS

A. LIMITATION OF LIABILITY (DISCLAIMER) You are transacting on this website at your own risk. While we strive to ensure the quality, performance, and reliability of our products, we do not provide any warranties in this regard. The manufacturer or seller is responsible for any issues related to the product or its delivery.

B. AMENDMENTS TO CONDITIONS We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. The policies and terms in force at the time you use the site will apply to you.

C. GOVERNING LAW AND JURISDICTION These terms and conditions are governed by and construed in accordance with the laws of The People's Republic of Bangladesh. You agree that the courts in Dhaka, Bangladesh shall have exclusive jurisdiction over any dispute arising under this Agreement.

D. CONTACT US For any questions or information, please contact us at: #Main Road,Nakla-2150,Sherpur, Bangladesh. Hotline: +8801716-697481 E-mail: info@rafsantelecom.com